How does the program work?
The software is an interactive program that guides a novice step-by-step on to email and the internet with instructions on every screen. This is designed for older Americans who have never used a computer.

The desktop PC edition provides free simplified email service, a specially designed multilingual search in 36 languages powered by BING and an ongoing intergenerational cultural exchange. It trains people to surf the net through both the search function and a series of links to a rotating series of potentially interesting websites, as well as a specially designed tutorial for reaching the plan finder for Medicare Part D.

The Android and iOS Apple edition for tablet computers teaches with hands (and fingers)-on how to use the device and all its basics. It guides a novice through obtaining and using Gmail – first by seeing what it is all about, step by step; and then by actually using it while learning what to do. Because of the nature of Gmail, this is best done with a GoL coach. The tablet editions also train users to search and to use all the other communications tools such as texting and video-chatting, as well as use of APPs.
Both programs include a Coaching guide for peer mentors to assist novice users. This is how the programs work best.

What is the software - do I need to install it?
No, you do not need to install the software. All of the software is stored on the Internet. What you need is a Generations on Line user name, password and our Internet address, which we provide once you sign and return the subscription agreement. The subscription agreement is provided through the "Sign Up" option (at www.generationsonline.org after you click on "To Apply").

Can a brand new user teach herself the Internet with this?
Yes, depending on mental and motor skills. The system is designed to be as self-teaching as possible, but people vary in their ways of learning. Included with the software are a range of tips, guides, and reminder booklets to encourage independent learning. We also provide a train-the–coach comprehensive kit that guides other older computer users to serve as temporary coaches on site. Where active seniors congregate, they can teach themselves; in assisted living and nursing homes, public libraries and senior housing, the staff organize scheduled times. In any case, it helps to have someone at the center encouraging seniors to try it; once they do, many get 'hooked'.

Is Generations on Line available for home use? 
At this point, the PC program is designed for use only in facilities. However, our tablet computer edition is to be used everywhere and anywhere. An APP is available in iTunes for the iPad; the cloud version is available to any center that serves seniors, now at no cost – just feedback on how we help makes lives better for our oldest citizens.

Can I see the software?
Yes. Complete the application form and you will see a demo. If you have not already done so, click on "Preview software at www.generationsonline.org." to see some sample pages and a few of the support materials.

What kind of computer do we need? And how many?
You don't need an expensive computer. Almost any computer bought in the past four years ought to be fine, so long as it is equipped with Internet readiness. You can begin Generations on Line with one computer, placed in a lobby or dining or library area of the center - the idea is to attract reluctant seniors to experience the ease and value of the Internet.
For the tablet edition – we have created “Sip & Swipe Cafes®” – simple, easy way to organize tablet training in a friendly,

Can our facility use the program on more than one computer?
Yes, once you have a subscription you may access it on multiple computers within a single facility at a single address.

Will it work on a MAC?
Yes, though some of the instructions differ a bit.

How does the technical support work?
Once you sign up, our administrator, Katie Burke, will call you and send you login information and Coach’s kit of materials (pdf).
You will also receive a monthly newsletter with tips and suggested themes for programs should you desire to use.  She will be available to consult if you have any problems.

Is there any special equipment needed or recommended?
The conventional mouse is the hardest part to master, although the program continually reinforces the basics. An inexpensive track ball type mouse, purchased at your local computer store, is easier for many. Assistive technologies and adapting your current computer settings to increase the ease of use for your patrons can be discussed with our training director.

How much staff time is involved?
For the administrator, we expect Generations on Line to become an enhancement, not a burden. We have created a turnkey system. A monthly online newsletter answers key questions and offers suggestions; a personal technical training representative responds to questions by phone. The facility should simply have someone who champions and coordinates the program.

Are you an ISP (Internet Service Provider)?
No. You need 1) a computer 2) Internet connection and perhaps wifi if using tablets, which is provided through a local Internet Service Provider (ISP).

What does the kit contain?
The kit is sent to you electronically and you may make as many copies as you need. It contains a tip sheet for brand new users, such as scrolling and clicking; a 24-page step-by-step user guidebook and a keyboard tip sheet.
We provide monthly newsletter with blurbs for the local press, posters, and suggested new ideas six months in advance, to enable planning and to support administrators.

How do we get coaches?
This is best handled locally by you and your staff – reach out to your residents or patrons to ask those with some computer or tablet experience willing to spend a few hours a week getting others online. GoL provides the comprehensive coaching guidance kit that gives a peer mentor coach all he or she needs to know!

On our PC’s I want to set the Generations on Line Internet web page as the Internet browser's home page - how do I?
Most Internet browsers allow you to choose what Internet web page you want their program to open into. If you need help doing this please contact us; we will help you reset your browser. When you call us, please be in front of your computer.

Are there grants for computers?
Not through Generations on Line. This is best handled locally through your outreach to local businesses that regularly upgrade their computers. You don't need the latest computer - just one equipped to access the Internet. However, the larger the monitor, the easier it is for elders. Ideally, a 19-inch monitor. As for tablets the software works on Android and iOS (Apple) tablets—some of the really old models (such as iPad1) do not support all the functionality of the software, such as using your voice to type. 

How long do we get to keep the program?
At this point, for as long as you want it, there is no deadline and no intentions to have one. Our goal is to reduce the isolation and confusion the elderly have about the new Internet revolution and enhance their ability to communicate.

How many people should we expect to use the system?
It varies. You define success - sometimes five people who can now read the Chinese newspaper every day is success; other sites have dozens of regular users; some have 100; some libraries have individuals who come in just to see what the Internet is all about. Some facilities report patrons graduating to enrollment in their local classes once they see that the Internet is valuable and can be mastered without much trouble.

PS: If you know of any foundation that wishes to contribute to help us keep this program free to seniors, send them our way!