How does the program work?
The software is an interactive program that guides a novice through a simplified version of the Internet designed for older Americans who have never used a computer. It provides free email service, a specially designed multilingual search and an ongoing intergenerational cultural exchange. It allows for surfing the net through both the search function and a series of links to popular sites.

What is the software - do I need to install it?
No, you do not need to install the software. All of the software is stored on the Internet. What you need is a Generations on Line user name, password and our Internet address, which we provide once you sign and return the subscription agreement. The subscription agreement is provided through the "Sign Up" option (at www.generationsonline.org after you Click on "To Apply") or faxed to you at your request.

Can a brand new user teach herself the Internet with this?
Yes, depending on mental and motor skills. The system is designed to be as self-teaching as possible, but people vary in their ways of learning. Included with the software are a range of tips, guides, and reminder booklets to encourage independent learning. We also organize a "buddy system" that enlists other older computer users as temporary coaches on site. Where active seniors congregate, they can teach themselves; in assisted living and nursing homes, staff organize scheduled times . In any case, it helps to have someone at the center encouraging seniors to try it; once they do, many get 'hooked'.

Is Generations on Line available for home use?
No, at this point, our program is designed for use only in facilities.

Can I see the software?
Yes. Complete the application form and you will see a demo. If you have not already done so, click on "Preview software at www.generationsonline.org." to see some sample pages and a few of the support materials.

What kind of computer do we need? And how many?
You don't need an expensive computer. Almost any computer bought in the past four years ought to be fine, so long as it is equipped with Internet readiness. You can begin Generations on Line with one computer, placed in a lobby or dining or library area - the idea is to attract reluctant seniors to experience the ease and value of the Internet.

Can our facility use the program on more than one computer?
Yes, once you have a subscription you may access it on multiple computers within a single facility at a single address. Additional kits of support materials, such as the plastic tips frame and book, are available at $100 within the same facility.

Will it work on a MAC or Web-TV?
Yes.

How does the technical support work?
Once you sign an agreement, our Director of Training, Michael Pierce, will call you to arrange a telephone time when he can talk you through the quick set-up. Then, he will send you bi-monthly newsletter with tips and be available to consult if you have problems. When you receive your Generations on Line kit, it will have a Quick Start Page right on top with your subscription password and the web address for the web-based software.

Is there any special equipment needed or recommended?
The conventional mouse is the hardest part to master, although the program continually reinforces the basics. An inexpensive track ball type mouse, purchased at your local computer store, is easier for many. Assistive technologies and adapting your current computer settings to increase the ease of use for your patrons can be discussed with our training director.

How much staff time is involved?
For the administrator, we expect Generations on Line to become an enhancement, not a burden. We have created a turnkey system. The facility administrator's kit includes posters, sign up sheets, buddy pamphlets, evaluation forms, a 24-page book that explains each screen, a plastic monitor that reinforces tips, two keyboard charts, and table tent cards. A bi-monthly online newsletter answers key questions and offers suggestions; a personal technical training representative responds to questions by phone. The facility should simply have someone who champions and coordinates the program.

Are you an ISP (Internet Service Provider)?
No. You need 1) a computer 2)Internet connection, which is provided through a local Internet Service Provider (ISP). Try the phone directory - look under "Internet Services" and check out the toll-free numbers or names familiar either because they are your local phone carriers or advertise on the local television station.

How many kits shall I order?
You will determine how many sets of support materials you need per site. Generally, you will want at least one set for each room where the computer is running GoL, such as in library settings. Additional sets are $100 each.

What does the kit contain?
The kit contains one plastic frame for the monitor which identifies it as a Generations on Line computer, with tips for brand new users, such as scrolling and clicking; one 24-page step-by-step user guidebook; a keyboard tip sheet, 10 email address booklets so seniors can save their own user names and passwords as well as email addresses. There are also materials for the administrators: posters, evaluation forms; sign-up sheets; and table tent cards. If you have only one computer for this purpose, just ask for one set. You can always reorder if your program grows.

When do I need my Generations on Line user name, password and Internet address?
You enter your Generations on Line user name and password the first time you use our web-based software. After that, you enter your Generations on Line user name and password only when the computer asks you to do so. For convenience sake we suggest that you set your browser's home page to the Generations on Line Internet web site. (And we teach you how to do that).

How do I set the Generations on Line Internet web page as my Internet browser's home page?
Most Internet browsers allow you to choose what Internet web page you want their program to open into. If you need help doing this please contact us; we will help you reset your browser. When you call us, please be in front of your computer.

Are there grants for computers?
Not through Generations on Line. This is best handled locally through your outreach to local businesses that regularly upgrade their computers. You don't need the latest computer - just one equipped to access the Internet. However, the larger the monitor, the easier it is for elders. Ideally, a 19-inch monitor.

What kind of system do you recommend for running Generations on Line?
You don't need the latest computer technology to run Generations on Line. We recommend a basic PC or Mac computer equipped with a modem (or network card if you are planning to plug into a network) and a large-screen monitor, preferably 19 inches. GoL works on smaller monitors as well.

How long do we get to keep the program?
At this point, for as long as you want it, there is no deadline and no intentions to have one. Our goal is to reduce the isolation and confusion the elderly have about the new Internet revolution and enhance their ability to communicate.

How many people should we expect to use the system?
It varies. You define success - sometimes five people who can now read the Chinese newspaper everyday is success; other sites have dozens of regular users; some have 100; some libraries have individuals who come in just to see what the Internet is all about. Some facilities report patrons graduating to enrollment in their local classes once they see that the Internet is valuable and can be mastered without much trouble.

PS: If you know of any foundation that wishes to contribute to help us keep this program free to seniors, send them our way!